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Returns Policy

We hope you are happy with your purchase however if you need to return your item then please return within 14 days of receipt of goods. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached.

How to return your order

If you would like to return an item that has been purchased from us in the last 14 days, please contact us either by phone: 01787 224358 or email: info@broomfields-farm.co.uk 

Returning for a Refund

Please obtain proof of posting for your return & ensure the parcel is clearly addressed to: Broomfields Farm Equestrian Store, Coggeshall Road, Earls Colne, Essex, CO6 2JX.

You are responsible for the cost of returning items to us. We can accept no liability for returns lost in transit so we recommend you get a proof of posting and take out the adequate insurance to cover your parcel should it be lost by your chosen courier.

As soon as we receive your item(s), provided they are in their original packaging with labels attached and unused we will process your refund within 3-5 working days. Please protect the original packaging so we can re-sell these items, do not stick tape or labels on the products packaging.

Returning for an Exchange

If you would like to exchange your parcel for an alternative size then please contact us either by phone: 01787 224358 or email: info@broomfields-farm.co.uk 

You are responsible for the cost of returning items to us. We can accept no liability for returns lost in transit so we recommend you get a proof of posting and take out the adequate insurance to cover your parcel should it be lost by your chosen courier. Once we receive your items we can send out your exchange. The cost for us to send your exchange is £6. This is for UK Mainland only. 

Returning an incorrect/faulty item

Please contact us either by phone: 01787 224358 or email: info@broomfields-farm.co.uk 

Returning to Store

We can accept returns in-store.

EXCLUDED ITEMS FOR RETURNS: Please note we cannot return hats, body protectors, horse feed supplements or second hand items.

We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974).

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