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FAQ

What Are Your Opening Times? 

Our opening times are: 

Monday - Saturday: 9am-5pm 

Sunday: Closed 

Bank Holidays: 10am-4pm 


What Services Do You Offer? 

We offer a variety of different services at Broomfields Farm, including hat and body protector fittings, our second hand shop, bit bank, rug wash and repair and gift vouchers. For more information about any of our services, don't hesitate to contact us. 

Do I Need To Book An Appointment For A Hat/Body Protector Fitting? 

No you don’t need to book an appointment. All of our hat and body protector fitters have received intense training, so you can be sure that you’re in the best hands with our team. If we don’t have the size or style that fits you, we are able to order these in for you. 


When Should I Drop My Rug Off To Be Washed/Repaired? 

The rugs are sent off to be washed/proofed and repaired every Monday, so you can drop off your rugs or saddle pads during the week. 


Can I Return An Item If It Doesn’t Fit Or Isn’t Right? 

Yes you can. However, the product needs to be returned within 14 days of purchase and they must be in their original packaging with their original labels attached and be unused. 

Please view our Returns Policy here. 


How Can I See Which Brands You Have In Stock?

We stock a wide range of leading equine brands. You can view these by either clicking on the ‘Brands’ tab in the navigation bar or by searching the brand in our search box. 


Do You Sell Products For Dogs? 

Yes, we do! We have a collection of dog beds, leads, collars, feed, shampoo and treats that you can browse in store or online. 

Do You Have Any Poultry Products? 

Yes, we do! We don’t just stock dog, cat and horse food, we also have an array of poultry food, pig food and alpaca food. If you would like to order a specific feed, speak to a member of our team and we can look into getting it ordered into the shop for you. 

Can I Buy Horse Wormers From You? 

Yes you can as Harriet is SQP qualified, so she is able to advise you on and dispense worming medication over the counter at the shop. However, we will need a 24 hour minimum notice period, so that Harriet can speak to you either in store or over the phone.

Can I Order A Specific Product If You Don’t Stock It? 

In most cases yes. Please speak to a member of our team regarding the item(s) you would like to order. 


Are You Open On Sundays And Bank Holidays? 

We are not open on Sundays, but we are open on bank holidays from 10am-4pm. 

 

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